The washing machine would randomly fail to drain the full tub of water. Cody determined the problem was a malfunctioning latch on the top-loading door. He replaced the latch, which he had in his truck, and also gave me some helpful advice on a question I had regarding our dryer.
My call to make an appointment, which was based upon reports in Angie’s List, was answered promptly and very politely and an appointment was set up quite quickly. Cody phoned ahead to let me know when he would arrive at my home and set to work immediately to troubleshoot the cause. He obviously is well-versed in the workings of washing machines because he identified the issue rapidly. I also appreciated that he explained what was wrong, what happened, and how he would fix it. He also very capably answered all my questions and did not talk down to me when giving his answers.
Jinx M. Boise, ID (Via Angie’s List) 12/23/08
