The technician, Brandon, arrived and assesed the problem (odd noise from a Kitchen Aid washer). He described it as somewhat unusal. After a while, he determined it was an intermittent connection in a connector. Rather than replace the entire cable harness (expensive), he repaired the defective contact with hot melt glue! Very resourceful!!!
The lady that took my call was very nice and efficient. Technician called ( a little before scheduled, but we were home. So not a problem!). A very cordial and self confident person arrived in a few minutes. As described above, he repaired the washer! An invoice was sent via e-mail. There was also a followup postcard!!
Eugene P. (Via Angie’s List) 8/1/2011
